Elevate Hers Return and Refund Policy

 

At Elevate Hers, we want you to love your fitness apparel. If for any reason you are not satisfied, we offer a clear and fair return policy.

 

Accepted Payment Methods

 

For clarity on our refund process, please note that we generally accept the following payment methods through our platform: Major Credit/Debit Cards (Visa, MasterCard, American Express, Discover), and Digital Wallets (PayPal, Shop Pay, Apple Pay, Google Pay).

---

 

1. Return Window

 

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

 

2. Eligibility and Conditions

 

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition that you received it.

• It must be unworn or unused, and unwashed (including innerwear/swimwear with the hygienic liner intact, if applicable).

• It must have all tags attached.

• It must be in its original packaging.

• You will need the receipt or proof of purchase.

 

3. How to Start a Return

 

To start a return, please contact us at elevatehers.customercare@gmail.com.

If your return is accepted, we will send you a return shipping label, as well as detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please Note: The exact return address will be provided to you via the return shipping label. Do not send items to our business/administrative contact address without the provided label.

 

4. Damages and Issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

5. Exceptions / Non-returnable Items

 

Certain types of items cannot be returned due to hygiene and legal reasons:

• Sale items or promotional items are not eligible for return or exchange unless they are defective.

• Gift cards.

• Personal/Hygiene goods (such as water bottles, socks, etc., if the original sealed packaging has been opened).

Please get in touch if you have questions or concerns about your specific item.

 

6. Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and processed, make a separate purchase for the new item. This guarantees stock availability and speeds up the process.

 

7. European Union 14-Day Cooling Off Period

 

Notwithstanding the above, if the merchandise is being shipped into the European Union (EU) or European Economic Area (EEA), you have the right to cancel or return your order within 14 days, for any reason and without a justification.

The same eligibility conditions (new, unused, with tags) apply. To exercise this right, please contact us at elevatehers.customercare@gmail.com within the 14-day timeframe after receipt.

 

8. Refunds

 

We will process your refund once we’ve received and inspected your return, and confirm that it meets the eligibility conditions (Section 2).

• Notification: We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not.

• Refund Method: If approved, you’ll be automatically refunded on your original payment method. This includes:

  • Credit/Debit Cards: The amount will be credited back to the same card used for the purchase.

  • Digital Wallets (PayPal, Shop Pay, etc.): The amount will be returned to the account or balance used.

• Processing Time: The refund is processed by Elevate Hers within 10 business days after approval. Please remember it can take additional time (typically 5-10 business days) for your bank or credit card company to process and post the refund.

• Delays: If more than 15 business days have passed since we’ve approved your return, please contact us at elevatehers.customercare@gmail.com so we can investigate the delay.

---

 

Contact Information

 

For any questions related to returns or refunds, please contact us: